Refund Policy for S2Transfers.com
1. Preliminary Contact: If you find yourself unsatisfied with your purchase, please reach out to us prior to taking any further action. We endeavor to rectify any issues and ensure our customers are wholly satisfied. Our commitment is to prioritize your satisfaction.
2. Acknowledgment of Terms: By finalizing your order through our website, you acknowledge and consent to our terms of service, inclusive of our shipping, return, and refund policies.
3. Refunds & Reprints:
- Duration: All refund or reprint requests must be initiated within 45 days from the date of receiving your order.
- Print Quality & Adherence: We commit to reprinting any order that suffers from a print quality or adherence issue. However, issues arising from substandard file quality provided by the customer will not be grounds for a reprint or refund.
- Management Approval: Refunds or reprints for reasons beyond print quality or adherence will necessitate management’s review and approval.
- Design Requirements: For orders that involve DTF Transfers or Gang Sheets, it is the responsibility of the customer to adhere to design requirements as provided. Non-compliance may affect eligibility for refunds or reprints.
4. Shipping Address Confirmation: Ensure that your shipping details are accurate and complete before confirming your order. A confirmation email will be dispatched post-purchase to verify all details associated with your order.
Should any discrepancies arise, please contact us immediately. We aim to offer a seamless experience and encourage communication to maintain the high standards of our service.